ENVOY MORTGAGE Blog

Envoy Corporate President's Blog
March 9th, 2010 1:45 PM

I’ve been sitting in my office pondering the back of our “Corporate Identity” card, the one with our name/logo on the front, and our mission, vision, and values on the back.

 
Our first value is Put People First. It occurred to me that we may have left a word out: Other. Can you guess where it would go?
 
In 2010 America, our culture bombards us with images of People Who Have It All Together. Depending on what’s being sold, they alternately are rich, smart, desirable, powerful, or all the above. The temptation to emulate them overwhelms us. Individually, and as a society, we focus on molding ourselves into the best composite Person With Most of It Together that we can manage. And that’s OK. As human beings we are vain by nature.
 
But the by-product of this incessant media blitz is a culture of self-absorption. Increasingly missing is a concern for others, for the broader good, and yes, for our relative individual insignificance. As our communities have splintered our sense of belonging to a group of people that we care about—and that cares about us—has diminished. How do I look? What will I make? What’s required of me? I have to do what?
 
Our business and government institutions—for the last hundred years the envy of the world—have lost their collective sense of responsibility to others. Shamefully profligate, our nation, and our government, spend like there is no tomorrow. Instead of prudently laying a financial foundation for the next generation, Americans demand to spend what they don’t make. Gimmee, gimmee, gimmee … how sad!
 
There is a better way. Put Other People First. In your personal and business lives, put other people first. Re-order your thought sequence. What works for the other person? Can that work for me? Can I accommodate them and still achieve my objectives? Are my objectives too high? Should I meet the other person’s objectives and lower my own? How can I approach my work in a way that makes it easiest on those I deal with? Consistent with maintaining the integrity of our processes and relationships, what can I do to better support my customers? Put Other People First.
 
Throughout history, those meeting the most needs of the most people have been the greatest service providers—the greatest winners—in their industries … and guess what? We’re in the SERVICE BUSINESS. Whatever your job description, YOU are a service provider to others, either inside or outside Envoy.
 
By putting others first you approach your customers from the right perspective. Your needs initially are ignored; they are off the table. What does my customer need? Do I understand their needs fully? How can I best serve them in this situation? Does this solution work inside our normal way of doing business? If so, your needs are met. If not, can your needs be reduced so that the customer can be served best?
 
Every one of us loves to deal with a person who is concerned about and accommodates our individual needs, whether the matter is business or personal. If you’re an originator, you want to be known as the SERVICE KING or QUEEN. Put your needs aside and watch your referrals grow. This is not to be confused with letting your customers walk all over you; your needs are legitimate, and important! But by re-ordering when and how they get considered, your customer service index will increase dramatically.
 
And it could be that my (or your) personal needs are too high. Perhaps I can get by with less; less money, less getting my own way, less everything. Perhaps I can find joy in being of outstanding personal service to someone else. Could that be the way I am meant to live?
 
Put Other People First. They (and you) will enjoy it!
 
Rick Thompson
President
Envoy Mortgage

Posted by Gary Bussard on March 9th, 2010 1:45 PMPost a Comment (0)

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The Upside To A Down Market
March 18th, 2010 12:04 PM

Is now a good time to purchase a new home?  See the attached video for all the details.

http://www.youtube.com/watch?v=IewQCtoR-uU


 


Posted by Gary Bussard on March 18th, 2010 12:04 PMPost a Comment (0)

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Market Update
March 12th, 2010 1:18 PM

Prior to the 8:30 weekly jobless claims report the 10 yr and mortgages were trading lower; 10 yr -7/32 and 30 yr mtgs -5/32 (.15 bp) ; the DJIA -14. Weekly jobless claims were expected to be down 9K to 460K, as released claims were down 6K to 468K with continuing claims increasing for the first time in weeks, at 4.558 mil frm 4.52 mil last week, the 4 week average increased by 5K. Also at 8:30 the Jan trade deficit hit at -$37.3B less than $41B expected. Not much market reaction to the 8:30 reports; 10 yr -6/32, 30 yr mtgs -3/32 (.09 bp) and the DJIA -19. At 9:00 the DJIA -35, 10 yr note -2/32 at 3.73% +0.5 BP, mortgage prices -1/32 (.03 bp). At 9:30 the DJIA opened -14, 10 yr note -5/32 and mortgage prices were down 3/32 (.09 bp).



The second week in a row that weekly unemployment claims have declined implying businesses are finished firing workers. So far however not any evidence that hiring is occurring; until more jobs are created the economic outlook will remain muddled. Recent economic gains were based on inventory builds and efforts to control inventories. Going forward the inventory push won't be there to drive growth; to get the economy moving it needs new jobs that will get consumer spending going. You have heard it many times, consumers normally account for 70% of economic growth; up to this point consumer spending has not engaged much. Unless consumer spending improves the economic outlook will remain questionable and subject to rapid sentiment changes.



A recent survey of economists has lowered the outlook; according to the survey GDP growth in the first six months this year was lowered to +2.75% frm 2.90%. Q4 2009 growth racked up a GDP gain of 5.9%; 3.9% of the growth was attributed to a smaller decline in inventories in the quarter and that isn't likely to be repeated.. The survey was conducted from 3/1 to 3/10. Economists also said consumer spending is expected to increase, and that the unemployment rate will decline faster than previously thought given improvement in job losses seen in the first two months. Consumer purchases will grow 2.1% this year and expand 2.5% in 2011, according to the survey. By comparison, spending rose 3.3% on average over the two decades through 2007. Unemployment will fall to 9.6% in the third quarter, down from a prior forecast of 9.8%; it will average 9% in 2011. Surveys are an ongoing thing and based a lot on current events and do swing with data releases. The survey also pointed to inflation remaining weak and that the Fed will let rates low.



This afternoon Treasury will complete its $74B borrowing with $13B of 30 yr bonds, re-opening the 30 yr bond issued last month. The two previous auctions (3s and 10s) went well with good demand, but today's 30 may be a little more of a problem; at least that's what traders are saying this morning---but every auction brings trepidation. Early talk so far is the yield will come at 4.75% (at 10:00 the 30 yr is 4.71%). Pres.Obama has increased U.S. marketable debt to an unprecedented $7.41T to fund a budget deficit the government predicts will swell to a record $1.6T in the fiscal year ending Sept. 30. Increasing chatter from the pits that investors will be expecting more yield as the borrowing continues to climb, especially at the longer end of the curve----not what we want to hear for the mortgage markets.




 


Posted by Gary Bussard on March 12th, 2010 1:18 PMPost a Comment (0)

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5 Tips to Raise Your Credit Scores Fast!
March 1st, 2010 11:15 PM

See the attached video on how to raise your credit scores fast!!

5 Tips to Raise Your Credit Scores Fast!

http://www.youtube.com/watch?v=CQyK0vWMYHQ

Gary Bussard

Envoy Mortgage

 

 


Posted by Gary Bussard on March 1st, 2010 11:15 PMPost a Comment (0)

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